Airside Guest Experience Lead

Signature Aviation; Cincinnati (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision Insurance

401(k)

Job summary

Signature Aviation in Cincinnati, OH seeks an Airside Experience Specialist to provide a seamless, luxury hospitality experience while performing essential ground support for arriving and departing aircraft. You will engage guests with professionalism, operate ground service equipment, and ensure safe, efficient operations in an outdoor aviation environment.

The role requires schedule flexibility including nights, weekends, and holidays, with a focus on safety and exceptional guest service.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to pass background checks and obtain airport badge.
• Valid state driver’s license; CDL where required.

Responsibilities

• Operate and support airside operations safely per SOPs.
• Collaborate with guests, crew, vendors and aircraft on services.
• Prepare for arriving/departing aircraft and address safety concerns.
• Operate ground service equipment (fuel trucks, de-icing, power units, tugs, stairs).
• Provide professional guest service and safe transportation when needed.
• Maintain clean, safe ramps and document activities.

Skills

Hospitality

Guest service

English communication

Safety awareness

Team collaboration

Education

High School Diploma

Tools

Ground service equipment

Job description

Signature Aviation in Cincinnati, OH seeks an Airside Experience Specialist to provide a seamless, luxury hospitality experience while performing essential ground support for arriving and departing aircraft. You will engage guests with professionalism, operate ground service equipment, and ensure safe, efficient operations in an outdoor aviation environment.

The role requires schedule flexibility including nights, weekends, and holidays, with a focus on safety and exceptional guest service.