Airside Experience Pro: Private Aviation Guest & Ops

Signature Aviation; Fayetteville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Critical Illness, Hospital Indemnity &

Paid time off

Paid Maternity Leave

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &amp

Job summary

Signature Aviation in Fayetteville, NC seeks an Airside Experience Specialist to deliver a seamless, hospitality-driven guest experience while performing aircraft ground services and operating ground support equipment. The role requires schedule flexibility, including nights, weekends and holidays, and thrives in outdoor environments around active aircraft.

You will work with guests, crew, and vendors to ensure service needs are met, from fueling to towing, with a strong emphasis on safety,

Qualifications

• Ability to pass background checks and airport requirements.
• Must be legally authorized to work in the United States.
• Able to work nights, weekends and holidays in outdoor environments around aircraft

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with SOPs and communicate effectively to accomplish tasks.
• Collaborate with guests, clients, vendors, and crewmembers to ensure service needs are met (fueling, de-icing, lavatory, power, water, parking, marshalling, wing walking, catering, towing).
• Prepare for arriving/departing aircraft, identify open tasks, and report safety concerns to stakeholders.
• Operate and drive ground service equipment (fuel trucks, de-icers, ground power units, tugs, stair trucks).
• Load/unload luggage and cargo into/out of aircraft and guest vehicles or PAT.
• Provide professional guest service with a positive attitude to ensure an exceptional experience.
• Offer safe transportation when driving shuttle vehicles for guests and baggage.
• Maintain safe, clean ramps and operations.
• Fuel handling, quality control, inventory, and documentation.
• Comply with safety, security, and guest service requirements; stop unsafe work; follow emergency procedures.
• Understand and enforce Signature Aviation security protocols (physical, cyber, data).
• Create accurate records of time worked and services performed.

Skills

Hospitality

Customer service

English proficiency

Team collaboration

Multitasking

Education

High School Diploma or GED

Job description

Signature Aviation in Fayetteville, NC seeks an Airside Experience Specialist to deliver a seamless, hospitality-driven guest experience while performing aircraft ground services and operating ground support equipment. The role requires schedule flexibility, including nights, weekends and holidays, and thrives in outdoor environments around active aircraft.

You will work with guests, crew, and vendors to ensure service needs are met, from fueling to towing, with a strong emphasis on safety,