Airside Experience Pro — Luxury Aviation Guest Services

Signature Aviation; Provo (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) Plan

Paid Time Off

Tuition Reimbursement

Training & Development

Employee Assistance Program

Job summary

Signature Aviation in Provo, UT seeks an Airside Experience Specialist to blend hospitality with hands-on aircraft support, serving as the face of the private terminal and ensuring guests feel cared for from wheels down to wheels up.

This role requires outdoor work around active aircraft, schedule flexibility including nights and weekends, and strict adherence to safety and security procedures while operating ground service equipment and performing fueling, de-icing, and towing tasks.

Qualifications

• High School Diploma or GED required.
• Minimum 18 years of age.
• Pass background checks (criminal and motor vehicle) and airport badge requirements.
• Legally authorized to work in the jurisdiction of employment.
• Valid state driver’s license; CDL may be required in some locations.

Responsibilities

• Perform airside operations safely per SOPs with clear communication.
• Collaborate with guests, clients, vendors, and crew to meet service needs (fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering, towing).
• Prepare for arriving/departing aircraft; identify open tasks and report safety concerns.
• Operate and drive ground service equipment (fuel trucks, de-icing trucks, GPU, tugs, stair trucks).
• Load/unload luggage and cargo; assist guests and transport as needed.
• Provide professional guest service with a positive, helpful attitude at all times.
• Follow safety, security, and guest service requirements; stop unsafe work and report concerns.
• Follow emergency procedures and maintain records of time worked and services performed.

Skills

Guest service

Safety awareness

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Ground service equipment operation

Job description

Signature Aviation in Provo, UT seeks an Airside Experience Specialist to blend hospitality with hands-on aircraft support, serving as the face of the private terminal and ensuring guests feel cared for from wheels down to wheels up.

This role requires outdoor work around active aircraft, schedule flexibility including nights and weekends, and strict adherence to safety and security procedures while operating ground service equipment and performing fueling, de-icing, and towing tasks.