Airport Wheelchair Services Supervisor — Lead Mobility Team

Primeflight-Aviation-5; Flowood (MS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. in Mississippi is seeking a Wheelchair Supervisor to lead the wheelchair operations at the airport, ensuring quality services for passengers with mobility challenges.

You will supervise a team of wheelchair leads and attendants, train staff, enforce service standards, and coordinate with airport departments to ensure seamless operations. The role focuses on safety, customer satisfaction, ADA compliance, and continuous improvement of service efficiency while

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Communicate effectively in English (reading, writing, speaking)
• Proven ability to supervise teams effectively and handle challenging situations
• Minimum of 1 year of experience in a supervisory role within customer service or airport operations
• Ability to access and interpret information in print and electronically, including the use of electronic devices
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, willing to work various shifts including nights, weekends and holidays

Responsibilities

• Supervise the daily operations and activities of the wheelchair service team
• Ensure efficient scheduling of wheelchair attendants across various airport terminals
• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
• Train and mentor wheelchair attendants on best practices and customer service excellence
• Manage and resolve any operational challenges or passenger complaints related to wheelchair services
• Conduct regular performance reviews and provide constructive feedback to team members
• Collaborate with airport authorities and airline staff to coordinate seamless service delivery
• Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
• Managing and supervising compliance of ADA regulations and airport/customer policies
• Develop strategies to improve service efficiency, response time, and passenger experience
• Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivity
• Foster a positive work environment, promoting teamwork and professional development
• Coordinate emergency response procedures involving wheelchair passengers when necessary
• Work closely with HR for recruitment, training, and management of wheelchair service personnel
• Effectively supervise staffing and resources for the wheelchair service department
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Supervisory experience

Team leadership

Customer service

English proficiency

Tools

IPads/Tablets usage

Computers

Mobile devices

Job description

PrimeFlight Aviation Services, Inc. in Mississippi is seeking a Wheelchair Supervisor to lead the wheelchair operations at the airport, ensuring quality services for passengers with mobility challenges.

You will supervise a team of wheelchair leads and attendants, train staff, enforce service standards, and coordinate with airport departments to ensure seamless operations. The role focuses on safety, customer satisfaction, ADA compliance, and continuous improvement of service efficiency while