Airport Wheelchair Services Supervisor

Tampa International Airport; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Tampa International Airport seeks a Wheelchair Agent Supervisor to oversee mobility-assistance operations, supervise wheelchair agents, and ensure safe, timely, and professional passenger service across terminals. You will manage staffing, coach staff, and monitor performance in a fast-paced airport setting.

Ideal candidates have at least one year in wheelchair assistance or airport ops and a year of lead or supervisory experience, with strong English communication and ADA knowledge.

Qualifications

• One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one (1) year of lead or supervisory experience.
• Excellent verbal and written communication skills.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to work in a fast-paced airport environment.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Must meet English reading/writing requirements.
• Must have ADA compliance knowledge and passenger assistance standards.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment
• Perform other duties as requested

Skills

Wheelchair assistance

Supervisory experience

Leadership

Customer service

Airport operations

Education

HS Diploma or GED

Job description

Tampa International Airport seeks a Wheelchair Agent Supervisor to oversee mobility-assistance operations, supervise wheelchair agents, and ensure safe, timely, and professional passenger service across terminals. You will manage staffing, coach staff, and monitor performance in a fast-paced airport setting.

Ideal candidates have at least one year in wheelchair assistance or airport ops and a year of lead or supervisory experience, with strong English communication and ADA knowledge.