Airport Mobility Services Supervisor

Menzies Aviation; North Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Menzies Aviation in North Charleston, SC is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise agents, ensuring safe, timely and professional service for passengers with mobility needs.

You will manage staffing, coaching, and compliance with TSA, ADA and company policies, while coordinating with airline personnel and airport teams to deliver high-quality passenger care in a fast-paced environment.

Qualifications

• One year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one year of lead or supervisory experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced airport environment and with flexible schedules.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment
• Perform other duties as requested.

Skills

Verbal communication

Written communication

Leadership

Conflict resolution

Customer service

Education

HS Diploma or GED

Job description

Menzies Aviation in North Charleston, SC is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise agents, ensuring safe, timely and professional service for passengers with mobility needs.

You will manage staffing, coaching, and compliance with TSA, ADA and company policies, while coordinating with airline personnel and airport teams to deliver high-quality passenger care in a fast-paced environment.