Airport Wheelchair Services Lead

Menzies Aviation Careers; Sacramento (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Menzies Aviation Sacramento is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations across airport terminals. You will supervise wheelchair agents, ensure safe, timely, and professional passenger service, and manage staffing and performance to meet service standards.

The role requires leadership experience, strong communication, and a commitment to safety and ADA compliance in a fast-paced airport environment.

Qualifications

• HS Diploma or GED is required.
• Minimum one year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• At least one year of lead or supervisory experience.
• Excellent verbal and written communication skills.
• Ability to work flexible schedules including nights, weekends, holidays and overtime.
• Knowledge of ADA compliance and passenger assistance standards.

Responsibilities

• Supervise daily wheelchair assistance operations across terminals and baggage claim areas.
• Assign schedules, monitor staffing, and coordinate service requests.
• Ensure timely, professional service for passengers needing mobility assistance.
• Coach and develop wheelchair agents; address performance issues.
• Resolve escalated passenger concerns professionally.
• Coordinate with airline personnel and airport operations teams.
• Ensure compliance with safety procedures, TSA regulations, ADA guidelines, and company policies.
• Maintain operational reports, staffing records, and incident documentation.
• Assist with hiring, onboarding, attendance, and disciplinary actions as needed.
• Respond quickly to irregular operations and high passenger volumes.

Skills

Leadership

Customer service

Communication skills

Attention to detail

Team supervision

Education

HS Diploma or GED

Job description

Menzies Aviation Sacramento is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations across airport terminals. You will supervise wheelchair agents, ensure safe, timely, and professional passenger service, and manage staffing and performance to meet service standards.

The role requires leadership experience, strong communication, and a commitment to safety and ADA compliance in a fast-paced airport environment.