Lead, Airport Wheelchair Services

Menzies Aviation; Burlingame (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Menzies Aviation in Burlingame, CA, is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations at the airport and supervise wheelchair agents to deliver safe, timely service.

You will manage staffing, coaching, and performance, ensure compliance with TSA and ADA guidelines, and coordinate with airline staff to meet passenger needs. The role requires leadership, strong communication, and the ability to work in a fast-paced airport environment.

Qualifications

• HS Diploma or GED required.
• At least 1 year of wheelchair assistance or airport operations experience.
• At least 1 year of lead or supervisory experience.
• Ability to work in fast-paced airport environments.
• Must be able to stand, walk, and lift up to 50 pounds.

Responsibilities

• Oversee wheelchair assistance operations across terminals and gates.
• Assign schedules and monitor staffing for coverage.
• Ensure timely and professional passenger service.
• Coach and develop wheelchair agents.
• Handle escalated passenger concerns.
• Coordinate with airline personnel and airport teams.
• Ensure compliance with TSA, ADA, and company policies.
• Maintain operational reports and staffing records.
• Respond to irregular operations and high-traffic situations.

Skills

Leadership

Customer service

Communication

English proficiency

Physical stamina

Education

HS Diploma or GED

Job description

Menzies Aviation in Burlingame, CA, is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations at the airport and supervise wheelchair agents to deliver safe, timely service.

You will manage staffing, coaching, and performance, ensure compliance with TSA and ADA guidelines, and coordinate with airline staff to meet passenger needs. The role requires leadership, strong communication, and the ability to work in a fast-paced airport environment.