Airport Wheelchair Lead - Elevate Passenger Assistance

Menzies Aviation Careers

Greer (SC)

On-site

USD 17,000 - 21,000

Full time

5 days ago

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Job summary

Menzies Aviation is seeking a Lead Wheelchair Agent at Greenville-Spartanburg International Airport to coordinate wheelchair services and lead a team of agents. You will ensure safe, timely assistance while maintaining high customer service standards in a fast-paced airport environment.

The role requires leadership experience, strong communication skills, and the ability to work flexible shifts including nights and weekends.

Qualifications

High school diploma or GED.
Must be 18 years of age or older.
Six (6) months of wheelchair assistance, customer service, hospitality, or airport operations experience.
Strong communication, interpersonal, and organizational skills.
Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
Must pass pre-employment and random drug tests.
Must pass a pre-employment background check.
Must meet necessary requirements to obtain an security badge.
Must be able to lift up to 50 pounds occasionally.

Responsibilities

Lead and support wheelchair agents during daily passenger assistance operations.
Coordinate wheelchair service assignments and monitor coverage throughout airport terminals and gate areas.
Provide exceptional customer service to passengers, families, airline staff, and airport personnel.
Assist with training and mentoring new wheelchair agents on customer service, safety procedures, and operational expectations,
Monitor team performance and address operational issues or service delays promptly.
Communicate with gate agents, dispatchers, supervisors, and airline personnel regarding passenger needs and service updates.