Airport Mobility Services Supervisor

Menzies Aviation Careers; Fort Myers (FL); On-site; USD 22,000 - 32,000; Full time

Job summary

Menzies Aviation seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise agents across airport terminals. You will ensure safe, timely, and professional service for passengers with mobility needs while managing staffing and compliance with TSA and ADA requirements.

Responsibilities include scheduling, coaching, and coordinating with airline personnel, along with maintaining accurate reports and addressing passenger concerns.

Qualifications

• Excellent verbal and written communication skills.
• Strong leadership and team supervision abilities.
• Customer service mindset with a focus on safety and efficiency.
• Ability to work in a fast-paced airport environment.
• Knowledge of ADA compliance and passenger assistance standards.

Responsibilities

• Supervise wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching and development to wheelchair agents.
• Address escalated passenger concerns and resolve issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams.
• Ensure compliance with safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports and staffing records.

Skills

Verbal & written communication

Leadership

Conflict resolution

Customer service

English proficiency

Education

HS Diploma or GED

Job description

Menzies Aviation seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise agents across airport terminals. You will ensure safe, timely, and professional service for passengers with mobility needs while managing staffing and compliance with TSA and ADA requirements.

Responsibilities include scheduling, coaching, and coordinating with airline personnel, along with maintaining accurate reports and addressing passenger concerns.