Airport Wheelchair Dispatcher

Nana Management Services, LLC; Anchorage (AK); On-site; USD 22,000 - 33,000; Full time

Job summary

NANA Regional Corporation, Inc. in Anchorage, AK, is seeking a Wheelchair Dispatcher to coordinate wheelchair service requests and deploy mobility assistants across terminals. This role serves as the central hub between airlines, passengers, and attendants to ensure timely, safe, and courteous service for passengers with mobility needs.

Both full-time and part-time shifts may be available. Responsibilities include receiving requests from airline staff, dispatching attendants via radio or

Qualifications

• High school diploma or GED required.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving skills.
• Basic computer skills and ability to learn dispatch software.
• Must be fluent in speaking, reading, and writing English.

Responsibilities

• Receive and prioritize wheelchair service requests from airlines, gate agents, ticket counters, and airport personnel.
• Dispatch wheelchair attendants to assigned locations using radio, phone, or dispatch software.
• Monitor service timelines to ensure prompt pickup and delivery of passengers.
• Track staff locations, availability, and workload to optimize coverage across terminals.
• Maintain clear and professional communication with attendants and airline staff.
• Update service statuses and passenger information in dispatch systems as required.
• Coordinate assistance for connecting passengers and tight turnaround situations.
• Respond quickly to urgent or high-priority requests.
• Document incidents, delays, or service issues according to company policies.
• Provide customer service support when needed.
• Ensure compliance with airport security regulations and company policies.
• Assist supervisors with staffing coordination during peak periods.
• Maintain confidentiality of passenger information.
• May require occasional walking between terminals.

Skills

Multitasking

Organizational skills

Problem-solving

Dispatch software

Communication skills

Education

High school diploma or GED

Tools

Dispatch software

Job description

NANA Regional Corporation, Inc. in Anchorage, AK, is seeking a Wheelchair Dispatcher to coordinate wheelchair service requests and deploy mobility assistants across terminals. This role serves as the central hub between airlines, passengers, and attendants to ensure timely, safe, and courteous service for passengers with mobility needs.

Both full-time and part-time shifts may be available. Responsibilities include receiving requests from airline staff, dispatching attendants via radio or