Airport Wheelchair Dispatcher - Fast-Paced Customer-Focused

Unifi Aviation, LLC; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Unifi Aviation, LLC is seeking Wheelchair Dispatcher Agents to coordinate dispatch of passengers needing wheelchair assistance and related equipment for arrivals and departures. This role requires strong communication with wheelchair agents and leadership to ensure aircraft depart with all passengers needing assistance.

The position emphasizes reliability, situational awareness, and teamwork in a fast-paced airline environment.

Qualifications

• Two-plus years of dispatcher or relevant experience with customer service.
• Must be a local in-state resident.
• Valid In-State Driver's License.
• Successfully pass pre-employment screening and background check.
• Must be at least 18 years old.
• Must have authorization to work in the United States.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Experience in a fast-paced environment with time constraints.
• Ability to maintain composure and professionalism when dealing with frontline and customers.
• Must be team-oriented and flexible.

Responsibilities

• Ensures employees have correct information for daily assignments.
• Monitor hours to run a lean, efficient operation.
• Balance work hours with operation demands.
• Prioritize tasks and manage aircraft turnaround from arrival to departure.
• Respond to emergencies and non-emergencies with efficient solutions.
• Move resources per daily schedules and logistics.
• Provide leadership with clear reports to executives.
• Record and maintain dispatch logs and reports.
• Oversee customer service issues related to bound passengers and concerns.
• Direct passengers through customs and immigration.
• Operate wheelchair support systems for boardings and arrivals.
• Assist customers with a smile and proactive travel support.
• Perform other duties as assigned within scope of role.

Skills

Dispatcher experience

Customer service

Supervisory experience

Teamwork

Communication skills

Job description

Unifi Aviation, LLC is seeking Wheelchair Dispatcher Agents to coordinate dispatch of passengers needing wheelchair assistance and related equipment for arrivals and departures. This role requires strong communication with wheelchair agents and leadership to ensure aircraft depart with all passengers needing assistance.

The position emphasizes reliability, situational awareness, and teamwork in a fast-paced airline environment.