Airport Mobility Concierge

NANA Management Services; Anchorage (AK); On-site; USD 22,000 - 33,000; Full time

Job summary

NANA Management Services is seeking an Mobility Assistance Specialist to provide courteous wheelchair support for passengers throughout the terminal and aircraft boarding areas at the Anchorage airport. You will assist with transfers, luggage, and navigation while maintaining privacy and dignity under safety procedures.

The role requires strong communication, physical ability to lift up to 50 pounds, and the ability to obtain necessary badges (SIDA, Alaska AOA) and pass FBI and TSA checks.

Qualifications

• Must be able to lift and/or move up to 50 pounds as part of routine duties and assist with transfers and maneuvering passengers weighing up to 350 pounds.
• Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds.
• Must be available to work a flexible schedule with overtime when required.
• Must be able to work effectively with a minimum of supervision or support.
• Must be fluent in speaking, reading, and writing English.
• Ability to pass SIDA Badge test and obtain Alaska AOA Badge.
• Background checks including FBI fingerprint and TSASTA clearance required.

Responsibilities

• Assist and transport passengers that require wheelchair assistance through arrival and check-in processes, to/from assigned gate to their flights, as well as within the terminal and aircraft.
• Assist wheelchair passengers with carry-on bags and luggage.
• Operate mobility equipment safely following procedures and regulations.
• Greet passengers in a friendly and courteous manner.
• Provide navigation and wayfinding support throughout the terminal.
• Coordinate with airlines, concierge, security, and ground transportation for smooth connections.
• Ensure wheelchairs, strollers, and gate-checked bags are ready for loading and delivery.
• Maintain a safe, injury-free environment by using proper lifting techniques and assistive devices.

Skills

Mobility assistance

Clear communication

Customer service

Safety awareness

Education

SIDA Badge requirement

Alaska AOA Badge

Background check (FBI)

TSA STA clearance

Job description

NANA Management Services is seeking an Mobility Assistance Specialist to provide courteous wheelchair support for passengers throughout the terminal and aircraft boarding areas at the Anchorage airport. You will assist with transfers, luggage, and navigation while maintaining privacy and dignity under safety procedures.

The role requires strong communication, physical ability to lift up to 50 pounds, and the ability to obtain necessary badges (SIDA, Alaska AOA) and pass FBI and TSA checks.