Airport Mobility Services Supervisor

NANA Regional Corporation; Anchorage (AK); On-site; USD 28,000 - 39,000; Full time

Job summary

NANA Regional Corporation in Anchorage, AK, seeks a hands-on Mobility Services Supervisor to lead daily operations, manage staffing, and ensure safe, dignified passenger assistance for travelers with mobility needs.

You will coordinate with airlines, security, gate agents, and ground transportation, oversee training, and maintain documentation for certifications and performance. This role supports accessibility and compliance across all mobility services functions.

Qualifications

• High School diploma or GED equivalent.
• Minimum 1 year of customer service experience.
• Able to lift up to 50 pounds and assist transfers up to 350 pounds.
• Proficient with computers; quick to learn new software (check-in, scheduling, incident reporting).
• Flexible schedule with overtime as required.
• Able to work with minimal supervision.
• Fluent in speaking, reading, and writing English.
• Able to pass SIDA Badge test and Alaska AOA Badge, FBI background check, TSA STA.
• No outstanding warrants or ability to provide resolution documentation.

Responsibilities

• Lead daily mobility services operations, including staffing and scheduling.
• Ensure accessibility standards and airline/airport protocols.
• Assist in training and onboarding; maintain certifications records.
• Coordinate with Airlines, Security, Gate Agents, and Ground Transportation.
• Manage service logs, incident reports, equipment maintenance records.
• Ensure proper use and maintenance of mobility equipment.
• Support the General Manager in budgets and quality metrics; provide progress updates.
• Handle customer concerns professionally; escalate as needed.
• Promote positive work environment and teamwork.
• Perform other duties to support department success.

Skills

Customer service

Communication

Teamwork

English fluency

Safety awareness

Education

High School diploma or GED

Tools

Check-in system

Scheduling software

Incident reporting software

Mobility-assessment apps

Job description

NANA Regional Corporation in Anchorage, AK, seeks a hands-on Mobility Services Supervisor to lead daily operations, manage staffing, and ensure safe, dignified passenger assistance for travelers with mobility needs.

You will coordinate with airlines, security, gate agents, and ground transportation, oversee training, and maintain documentation for certifications and performance. This role supports accessibility and compliance across all mobility services functions.