Wheelchair Dispatcher - AK Airlines Mobility Services (Pay DOE) - Anchorage, AK

Nana Management Services, LLC; Anchorage (AK); On-site; USD 22,000 - 33,000; Full time

Job summary

NANA Regional Corporation, Inc. in Anchorage, AK, is seeking a Wheelchair Dispatcher to coordinate wheelchair service requests and deploy mobility assistants across terminals. This role serves as the central hub between airlines, passengers, and attendants to ensure timely, safe, and courteous service for passengers with mobility needs.

Both full-time and part-time shifts may be available. Responsibilities include receiving requests from airline staff, dispatching attendants via radio or

Qualifications

• High school diploma or GED required.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving skills.
• Basic computer skills and ability to learn dispatch software.
• Must be fluent in speaking, reading, and writing English.

Responsibilities

• Receive and prioritize wheelchair service requests from airlines, gate agents, ticket counters, and airport personnel.
• Dispatch wheelchair attendants to assigned locations using radio, phone, or dispatch software.
• Monitor service timelines to ensure prompt pickup and delivery of passengers.
• Track staff locations, availability, and workload to optimize coverage across terminals.
• Maintain clear and professional communication with attendants and airline staff.
• Update service statuses and passenger information in dispatch systems as required.
• Coordinate assistance for connecting passengers and tight turnaround situations.
• Respond quickly to urgent or high-priority requests.
• Document incidents, delays, or service issues according to company policies.
• Provide customer service support when needed.
• Ensure compliance with airport security regulations and company policies.
• Assist supervisors with staffing coordination during peak periods.
• Maintain confidentiality of passenger information.
• May require occasional walking between terminals.

Skills

Multitasking

Organizational skills

Problem-solving

Dispatch software

Communication skills

Education

High school diploma or GED

Tools

Dispatch software

Job description

Job Description

The Wheelchair Dispatcher is responsible for coordinating wheelchair service requests and efficiently deploying mobility assistance personnel throughout the airport. This role serves as the central communication hub between airlines, passengers, and wheelchair attendants to ensure timely, safe, and courteous service for passengers with mobility needs.

Full-time and part-time positions may be available.

Responsibilities

• Receive and prioritize wheelchair service requests from airlines, gate agents, ticket counters, and airport personnel
• Dispatch wheelchair attendants to assigned locations using radio, phone, or dispatch software
• Monitor service timelines to ensure prompt pickup and delivery of passengers
• Track staff locations, availability, and workload to optimize coverage across terminals
• Maintain clear and professional communication with attendants and airline staff
• Update service statuses and passenger information in dispatch systems as required
• Coordinate assistance for connecting passengers and tight turnaround situations
• Respond quickly to urgent or high-priority requests
• Document incidents, delays, or service issues according to company policies.
• Provide customer service support when needed
• Ensure compliance with airport security regulations and company policies
• Assist supervisors with staffing coordination during peak periods
• Maintain confidentiality of passenger information
• May require occasional walking between terminals
• Other duties that are pertinent to the department or unit’s success also may be assigned.

Qualifications

• A high school diploma or GED equivalent.
• Must be ableto lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
• Ability to multitask in a fast-paced environment
• Excellent organizational and problem-solving skills
• Basic computer skills and ability to learn dispatch software
• Must be fluent in speaking, reading, and writing English.
• Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
• Ability to obtain an Alaska AOA Badge.To be eligible, applicants must meet the following criteria:
• Successfully pass an FBI fingerprint-based background check.
• Complete and pass a TSA Security Threat Assessment (STA).
• Have no outstanding warrants or be able to provide documentation of their resolution.

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.

Noise level: Moderate to Loud

Description of environment: This is an airport setting

Physical requirements:

The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocols

While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Travel: None

Competencies

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Equal Opportunity Employer

NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

Accommodation Requests for Job Seekers with a Disability.

If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at [e-mail] or 1-800-478-2000.

Default: Location : Location

US-AK-Anchorage

Job ID

2026-27773

NMS Division

NMS FFM

Work Type

On-Site

Work Location

Anchorage

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.