Airport Wheelchair Dispatch Specialist

Unifi Aviation LLC; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Unifi Aviation LLC is seeking a Wheelchair Dispatcher Agent to coordinate dispatching staff and equipment for arriving and departing flights, ensuring passengers needing wheelchair assistance are properly served.

You will work with airport systems, communicate with leadership, manage aircraft turnarounds, and resolve passenger concerns while maintaining high service standards in a fast-paced environment.

Qualifications

• Two-plus years as a dispatcher or relevant role with customer service and some supervisory exposure.
• Resident of the local state; able to work in-state.
• Valid In-State Driver's License and ability to pass screenings.
• Age 18+ and authorized to work in the United States.

Responsibilities

• Ensure employees have correct information for daily assignments.
• Monitor hours to keep operation lean and efficient.
• Balance work hours with operation demands through good decisions.
• Prioritize tasks and manage aircraft turnaround from arrival to departure.
• Respond to emergencies and non-emergencies with effective solutions.
• Move resources timely according to schedules and logistics.
• Provide leadership with written dispatch reports.
• Record and maintain logs of dispatch information.
• Handle customer service issues related to bound customers and concerns.
• Direct passengers through customs and immigration.
• Operate wheelchair support systems for boardings/arrivals.
• Assist customers with a smile, anticipating travel needs.
• Perform other duties within the required skill level.

Skills

Dispatcher experience

Customer service

Supervisory experience

Job description

Unifi Aviation LLC is seeking a Wheelchair Dispatcher Agent to coordinate dispatching staff and equipment for arriving and departing flights, ensuring passengers needing wheelchair assistance are properly served.

You will work with airport systems, communicate with leadership, manage aircraft turnarounds, and resolve passenger concerns while maintaining high service standards in a fast-paced environment.