Desktop Support Specialist

The Evolvers Group; Dallas (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

The Evolvers Group is seeking a customer-focused Desktop Support Specialist to provide hands-on IT support for DPS facilities in the Dallas area. You will serve as the primary technical resource for DPS Headquarters, Fire Stations, and other airport locations, handling imaging, deployments, and on-site troubleshooting.

Ideal candidates bring experience with Windows 10/11, Microsoft 365, Active Directory, and enterprise ticketing systems, plus strong communication and organizational skills for

Qualifications

• Hands-on desktop support experience in corporate, government, or enterprise settings.
• Troubleshooting Windows 10/11 desktops, laptops, printers, and peripherals.
• Installing, configuring, and troubleshooting Microsoft 365 apps.
• Diagnosing hardware, software, OS, and basic network issues.
• Experience with Active Directory and enterprise IT ticketing systems.
• Imaging, device provisioning, and hardware refreshes.
• Onsite support across multiple locations.
• Strong communication and customer service skills.
• Experience with ServiceNow, Intune, SCCM/MECM or similar tools.

Responsibilities

• Provide onsite desktop and technical support for DPS personnel at headquarters and facilities.
• Troubleshoot hardware, software, OS, and network issues on desktops, laptops, and peripherals.
• Install, configure, and maintain Windows-based computers and apps.
• Support rugged devices like Panasonic Toughbooks and perform hardware replacements.
• Assist with imaging, device setup, software installation, and deployments.
• Document troubleshooting steps and manage service tickets.
• Coordinate with other IT teams to resolve complex issues.
• Track equipment and maintain inventory records.

Skills

Desktop support

Deskside support

Active Directory

Microsoft 365

Windows 10/11

IT ticketing systems

Customer service

Troubleshooting

Inventory management

End-user support

Tools

ServiceNow

Microsoft Intune

SCCM/MECM

Job description

Constant learning and evolution is a way of life at Evolvers. We are always looking for passionate individuals that are ready to evolve in tandem with our team, defining and re-defining each facet of their career life at Evolvers. Our professionals are rewarded for their contributions to our clients, our culture and the overall quest for excellence. We view each of our professionals as a catalyst for growth, for Evolvers, our clients, and for the industry. If you would like to pursue a fulfilling career at Evolvers,

We are seeking a customer-focused and technically capable Desktop Support Specialist to provide hands-on IT support for DFW's Department of Public Safety (DPS). This position will serve as the primary technical support resource for DPS Headquarters, Fire Stations, and other assigned facilities throughout the airport.

Responsibilities

• Provide onsite desktop and technical support to DPS personnel at Headquarters, Fire Stations, and other assigned airport facilities.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues involving desktops, laptops, printers, and related peripherals.
• Install, configure, maintain, and troubleshoot Windows-based computers and applications.
• Support Panasonic Toughbooks and other ruggedized computing devices, including configuration, troubleshooting, and hardware replacement as needed.
• Assist with computer imaging, device setup, software installation, equipment deployment, and hardware refresh activities.
• Diagnose technical issues, document troubleshooting steps, and create or update service tickets.
• Support Microsoft 365 applications, user accounts, and basic access-related issues.
• Coordinate with other IT support teams to elevate and resolve issues requiring additional technical assistance.
• Track assigned IT equipment, maintain accurate inventory records, and document equipment replacements or repairs.
• Provide clear technical guidance and assistance to employees with varying levels of technical knowledge.
• Travel between assigned DPS facilities throughout

Qualifications

• Experience providing hands-on desktop support, deskside support, or IT field support in a corporate, government, or enterprise environment.
• Experience troubleshooting Windows 10/11 desktops, laptops, printers, and related peripherals.
• Experience installing, configuring, and troubleshooting Microsoft 365 applications.
• Experience diagnosing and resolving hardware, software, operating system, and basic network connectivity issues.
• Experience with Active Directory, user account support, and enterprise IT ticketing systems.
• Experience with computer imaging, device provisioning, software installation, hardware refreshes, and equipment deployment.
• Experience providing onsite technical support across multiple locations or facilities.
• Ability to independently troubleshoot technical issues, prioritize service requests, and elevate complex problems when necessary.
• Experience tracking IT equipment, maintaining inventory records, and documenting repairs and replacements.
• Strong customer service and communication skills, with experience assisting users of varying technical abilities.
• Strong organizational skills and ability to manage multiple support requests in a fast-paced operational environment.
• Experience documenting troubleshooting activities, resolutions, and service requests accurately.
• Hands-on experience supporting Panasonic Toughbooks or any other ruggedized laptops.
• Experience providing IT support for public safety, law enforcement, fire departments, emergency services, or government agencies.
• Experience with ServiceNow, Microsoft Intune, SCCM/MECM, or similar enterprise endpoint management tools.
• Experience supporting mobile computing devices and specialized field equipment.