Airport Systems Support Technician

ServiceTec International Inc.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401K match

PTO & sick leave

Paid Military Leave

Job summary

ServiceTec International, Inc. seeks an Airport Systems Support Technician at JFK Airport in Jamaica, NY.

This on-site, full-time role supports critical airport IT systems, performing proactive maintenance and reactive troubleshooting to keep operations running smoothly. You’ll work 8-hour shifts between 6:00 AM and 1:00 AM, with a strong emphasis on customer service, technical growth, and collaboration with a global team.

Qualifications

• College-level education as demonstrated by a BA, BSc, MCP, A+ or equivalent.
• Experience within a site-based customer service environment.
• Demonstrated focus on customer service.

Responsibilities

• Ensure day-to-day operations of critical airport IT systems and equipment.
• Perform proactive maintenance and reactive troubleshooting to keep operations running smoothly.

Skills

Customer service

Technical troubleshooting

Education

BA/BSc/MCP/A+

Job description

Title: Airport Systems Support Technician

John F. Kennedy International Airport (JFK), Jamaica, NY

Are you looking for an IT job that is more than just sitting in front of a computer all day? Have you ever wanted to ‘travel’ to 5 continents in one day while still going home every night? Working at a busy international airport, such as JFK, can make you think you’ve done that!

Position Overview:

As an Airport Systems Support Technician, you'll play a vital role in the day-to-day operations, ensuring the smooth functioning of critical airport systems and equipment. From proactive maintenance to reactive troubleshooting, expect a dynamic, hands-on technical role with a diverse range of challenges. Join our innovative team, where each day brings new opportunities for technical growth and service excellence.

FLSA Status and Hours:

This is a full time position that requires onsite shift work, with 8-hour shifts scheduled 5 days a week. Shifts will fall within the hours of operation, between 6:00 AM and 1:00 AM.

Qualifications:

• College-level education as demonstrated by a BA, BSc, MCP, A+ or equivalent
• Experience within a site-based customer service environment
• Demonstrated focus on customer service
• Airport experience a plus

Physical Attributes:

• Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required
• Ability to negotiate security checkpoints and screening x/ray access points without assistance
• Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).
• Ability to carry tools, test equipment and replacement equipment (up to 50 lbs), independently and unaided.
• Ability to drive standard vehicles without any requirement for modified controls.

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:

We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible

We consistently recognize those employees who go "above and beyond."

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.