Airport Systems Support Technician

ServiceTec International Inc.; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

401K with employer match

Paid time-off

Military leave

Job summary

ServiceTec International, Inc. is seeking an Airport Systems Support Technician to maintain the computers and kiosks used by passengers and airline staff at MSP.

The role covers 1,000+ digital information and advertising screens and involves resolving hardware and software issues with a strong emphasis on customer service. The position requires a high school diploma and 2+ years in customer service, the ability to work early morning to evening shifts, weekends and holidays, and physical activity

Qualifications

• Ability to work independently and with a team in a fast-paced airport environment.
• Must walk 10,000+ steps daily and transport equipment around the terminal.
• Able to lift and reach, including ladders and lifting equipment.
• Experience with Windows computers, printers and other peripherals.
• High school diploma with 2+ years of customer service experience.
• Knowledge of IT and ticketing systems is a plus.

Responsibilities

• Maintain the computers and kiosks that passengers and airline agents use to check-in and board their flights.
• Maintain 1,000+ digital information and advertising screens around the terminal.
• Provide proactive and reactive technical support with a strong emphasis on customer service.

Skills

Customer service

Teamwork

Time management

Flexibility

Attention to detail

Education

High school diploma

Job description

Title: Airport System Support Technician

Location: Minneapolis-St. Paul International Airport (MSP) - Minneapolis, MN

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an exciting recruitment opportunity for an Airport Systems Support Technician at Minneapolis-Saint Paul International Airport in Minneapolis, MN. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you.

FLSA Status and Hours: This is a full time position and requires onsite shift work. Candidates must be flexible to work a 5-day, 40-hour workweek with 8-hour shifts scheduled between 4:00 AM and 9:00 PM. This is a 24/7, 365-day operation and candidates must be available to work weekends and holidays. Schedule will be assigned based on operational needs and is subject to change.

Position Overview: As an Airport Systems Support Technician, you will maintain the computers and kiosks that passengers and airline agents use to check-in and board their flights as well as the 1,000+ digital information and advertising screens around the terminal, ensuring seamless operations. We are seeking individuals with exceptional customer service skills, keen attention to detail, and flexibility with time. In this dynamic role, you will enjoy the opportunity to work with computers, solve problems proactively and reactively, and receive valuable technical training.

Minimum Qualifications

• Ability to work independently and with a team in a fast-paced airport environment.
• Position requires walking 10,000 or more steps in an average day, transporting equipment and tools on carts around the terminal.
• Applicants should be comfortable lifting, bending, and reaching including working both on ladders and lifting equipment and down low on the floor.
• Previous in-person hardware and software support of windows computers, printers and other peripherals.
• High school diploma with 2 plus years of experience in customer service.
• Knowledge of the IT industry and ticketing systems is a plus.
• Must be time-flexible to cover shifts or stay later on occasion.

Benefits

• Excellent healthcare benefits: Medical and Dental.
• 401K including an employer match.
• Paid time-off and sickness leave.
• Paid Military Leave.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.