Hardware Maintenance Support Technician

ServiceTec International Inc.; Denver (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare Benefits

401K with employer match

Paid time-off and sick leave

Military Leave

Job summary

ServiceTec International, Inc. is hiring a Level 1 Hardware Maintenance Support Technician for on-site work at Denver International Airport.

You will troubleshoot printer configurations, perform break/fix repairs, and address general hardware issues, escalating complex problems to Level 2/3 or vendors as needed. This full-time, non-exempt role operates the 12:00 AM–8:30 AM shift, onsite at the airport, with standard benefits and a focus on rapid response to service requests in a high-volume

Qualifications

• Customer service experience required.
• Ability to pass TSA/background checks.
• Willing to work night shift onsite.

Responsibilities

• Provide on-site hardware maintenance, including troubleshooting printer configurations.
• Perform break/fix repairs and address hardware issues.
• Escalate complex issues to Level 2/3 or third-party vendors as needed.
• Follow established procedures to fulfill service requests in a fast-paced environment.
• Perform regular preventative maintenance to keep systems running efficiently.

Job description

Title: Hardware Maintenance Support Technician

Location: Denver International Airport (DEN) - Denver, CO

“Instantly recognizable” is the best way to describe Denver International Airport. Would you like to be part of a team working inside that iconic structure? Would you like to know what is going on in the background when an airline agent says “our system is currently down”? Then please read on!

Position Overview:

As Level 1 Hardware Maintenance Support Technician, you will provide essential on-site hardware maintenance, including troubleshooting printer configurations, performing break/fix repairs, and addressing general hardware issues. You’ll be responsible for resolving known problems by following established procedures and fulfilling service requests in a fast-paced work environment. When necessary, you will elevate complex issues to Level 2 or Level 3 support or engage with third-party vendors for assistance. The role also includes performing regular preventative maintenance to ensure all systems are running efficiently and effectively. Ideal candidates are quick on their feet, adaptable, and ready to handle a high volume of tasks in a dynamic setting.

FLSA Status and Hours:

This is a full time, salaried, non-exempt position and requires onsite shift work. Hours are 12:00 AM to 8:30 AM, Monday-Friday.

Basic Requirements:

• Demonstrated focus on customer service.
• Ability to negotiate security checkpoints and screening x/ray access points without assistance.
• Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete an airport safety training.

Preferred Qualifications:

• Knowledge of relevant applications such as MS Office Suite, MS Windows 7/10.
• Familiar with LAN/WAN concepts, experience with networking equipment.
• Experience working in airports is preferred, but not a requirement.
• ITIL Foundations training/qualifications advantageous.

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sick leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:

We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond."

Equal Opportunity Employer Statement:

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.