Systems Support Technician - Part Time

ServiceTec International Inc.; Salt Lake City (UT); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

401K including an employer match

Paid time-off

Paid Military Leave

Job summary

ServiceTec International, Inc. is seeking a Systems Support Technician for Salt Lake City International Airport.

This part-time, non-exempt role will require onsite shifts from 2:30 PM to 1:00 AM on Saturdays and Sundays, supporting passengers, guests, and employees with computers and common IT issues. The ideal candidate has a college degree in CS/IT or 2–3 years of equivalent experience, hands-on experience with ticketing apps, and the ability to provide level 1 technical support to a large

Qualifications

• College diploma or university degree in the field of Computer Science, Information Technology, or related field or 2-3 years equivalent work experience.
• Proven experience with ticketing applications and providing level 1 technical support to a large business or organization (1000+ employees).
• Experience working in airports is preferred, but not a requirement.

Responsibilities

• Provide level 1 technical support to passengers, guests and employees at Salt Lake City International Airport.
• Troubleshoot IT issues, document incidents, and escalate when needed.
• Assist with on-site IT equipment, printers and basic network tasks as part of a service delivery team.

Skills

Technical support

Ticketing applications

Education

College diploma or university degree in Computer Science or Information Technology

Tools

Ticketing applications

Job description

Title: Systems Support Technician - Part Time

Location: Salt Lake City International Airport (SLC) - Salt Lake City, UT

Are you looking for an IT job that is more than just sitting in front of a computer all day? Would you like to be part of the exciting travel industry working with Airlines as part of the airport community? Read on!

Position Overview: As a Systems Support Technician, your role supports the passengers, guests, and employees in Salt Lake City International Airport. This position will require someone who enjoys working with computers and solving problems. Your role will be both proactive and reactive and comes with many benefits such as technical training and no two days being the same. You will be working with an innovative team with a strong focus on service delivery.

FLSA Status and Hours: This is a part-time, non-exempt position and requires onsite shift work. Shift hours are 2:30 PM - 1:00 AM, Saturday and Sunday.

Minimum Qualifications:

• College diploma or university degree in the field of Computer Science, Information Technology, or related field or 2-3 years equivalent work experience.
• Proven experience with ticketing applications and providing level 1 technical support to a large business or organization (1000+ employees).
• Experience working in airports is preferred, but not a requirement.

Knowledge/Certification in the Following is Advantageous:

• Server/domain controller/storage array systems.
• Desktops and PC hardware.
• Installing/configuring printers.
• Microsoft Operating Systems.
• Certified in at least one of the following areas: A+, Net+, or Security+, or equivalent.

Benefits:

• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:

We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.