Airport Store Manager: Lead Team, Elevate Guest Experience

WHSmith North America; Philadelphia (Philadelphia County); On-site; USD 64,000 - 86,000; Full time

Job summary

WHSmith North America at Philadelphia International Airport is seeking a Store Manager to lead daily store operations, deliver exceptional customer experiences, and drive sales, profitability, and operational excellence.

You will coach and develop a high-performing team, uphold brand standards, ensure a safe, compliant, and welcoming environment, and balance business performance with people development to maximize engagement and store success.

Qualifications

• High school diploma or equivalent required.
• 3+ years leadership experience in a fast-paced retail environment.
• Strong communication and interpersonal skills.

Responsibilities

• Lead daily store operations to deliver exceptional customer experiences and drive sales and profitability.
• Coach and develop a high-performing team, upholding Starbucks' brand and quality standards.
• Maintain a safe, welcoming store environment and ensure compliance with policies and security procedures.
• Set expectations for customer engagement, upselling, and product knowledge across the location.
• Oversee inventory, cash handling, and store controls to ensure operational excellence.

Skills

Customer service

Leadership

Coaching

Communication

Education

High school diploma or equivalent

Tools

POS systems

Retail technology

Job description

WHSmith North America at Philadelphia International Airport is seeking a Store Manager to lead daily store operations, deliver exceptional customer experiences, and drive sales, profitability, and operational excellence.

You will coach and develop a high-performing team, uphold brand standards, ensure a safe, compliant, and welcoming environment, and balance business performance with people development to maximize engagement and store success.