Multi-Unit Retail Leader, Airports & Resorts

WHSmith; Saint Paul (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

WHSmith North America is seeking a Multi-Unit Manager to oversee multiple airport and resort retail locations, including food and beverage operations, ensuring adherence to food safety, sanitation, waste control and regulatory standards. Lead stores, drive brand standards, and partner with cross-functional teams to achieve strong financial results while delivering an exceptional guest experience.

You will recruit, coach, develop, and retain Store Managers and frontline teams, set clear

Qualifications

• High school diploma required.
• Bachelor’s Degree in Business, Management, Hospitality, Retail Operations, or related field preferred.
• 5+ years of progressive leadership experience in retail, hospitality, travel retail, airport operations, resort operations, or other high-volume customer-facing environments.
• Proven multi-unit leadership experience with accountability for sales, profitability, operational performance, compliance, and people leadership within an assigned property or district.

Responsibilities

• Lead sales growth, customer experience, operational execution, shrink reduction, labor productivity, and expense control across all assigned stores.
• Translate company priorities into clear expectations, routines, and action plans for Store Managers and frontline teams.
• Analyze store performance, identify root causes, and implement practical plans to improve profitability and compliance.
• Maintain partnerships with airport, resort, landlord, vendor, and cross-functional partners to support operations.
• Recruit, coach, develop, engage, and retain high-performing Store Managers and teams.
• Set performance expectations, provide feedback, and support corrective action when needed.
• Drive operational excellence through training, coaching, and consistent SOP execution.
• Ensure compliance with policies, financial controls, safety standards, and regulatory requirements.

Skills

Multi-unit leadership

Retail operations

People leadership

Financial acumen

Education

Bachelor’s Degree in Business, Management, Hospitality, Retail Operations, or related field

Tools

Microsoft Office

Job description

WHSmith North America is seeking a Multi-Unit Manager to oversee multiple airport and resort retail locations, including food and beverage operations, ensuring adherence to food safety, sanitation, waste control and regulatory standards. Lead stores, drive brand standards, and partner with cross-functional teams to achieve strong financial results while delivering an exceptional guest experience.

You will recruit, coach, develop, and retain Store Managers and frontline teams, set clear