Airport Store Manager - Guest Experience & Growth

WHSmith North America; Virginia (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

WHSmith North America is seeking a dedicated Store Manager for an airport location to lead daily operations and drive guest satisfaction. You will coach a team, uphold standards, and balance profitability with people development, ensuring a safe, welcoming environment.

The role emphasizes leadership, compliance, and outstanding customer service in a high-volume setting with weekend availability.

Qualifications

• High school diploma or equivalent.
• 3+ years of leadership experience in a fast-paced retail environment.
• Strong communication, organizational, and multitasking skills.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Create a welcoming store environment and deliver warm, personalized service.
• Coach and develop partners to meet Starbucks standards and guest expectations.
• Manage scheduling, staffing, and daypart execution to meet goals.
• Monitor inventory, cash handling, and controllable costs for profitability.
• Ensure compliance with safety, security, and credentialing requirements.
• Partner with district and store leadership to drive performance and engagement.

Skills

Customer service

Interpersonal skills

Communication

Time management

Problem solving

Leadership

Adaptability

Education

High school diploma

Tools

POS systems

Microsoft Office

Job description

WHSmith North America is seeking a dedicated Store Manager for an airport location to lead daily operations and drive guest satisfaction. You will coach a team, uphold standards, and balance profitability with people development, ensuring a safe, welcoming environment.

The role emphasizes leadership, compliance, and outstanding customer service in a high-volume setting with weekend availability.