Airport Station Ops Lead - Safety, Guest Service & Travel

Breeze Airways; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

401K with Breeze Match

Generous PTO

Job summary

Breeze Airways is seeking a Station Support Supervisor at RDU to oversee Guest Services Ground activities and day-to-day operations at Raleigh-Durham International Airport. You will support team members, business partners, and station operations while ensuring safety and guest service standards.

The role requires leadership, flexibility, and the ability to travel up to 50% to other stations, including evenings and holidays, to manage irregular operations and protect on-time performance.

Qualifications

• 1+ years airline operational experience either above the wing or below the wing.
• Strong airline or airport operations background with hands-on experience in ground, ramp, or customer service operations.
• 1+ years experience with providing or monitoring quality assurance.
• Must possess and maintain a valid driver's license and be able to lift up to 50 pounds.

Responsibilities

• Uphold safety programs to ensure a safe workplace for team members, guests, business partners, and equipment at the station; assist with dock and gate operations.
• Travel to other stations up to 50% of the time to support operations as needed.
• Lead station recovery during irregular operations (IROPS), including weather events, delays, cancellations, and diversions.
• Coach team members and business partners in real time and resolve operational issues while maintaining Breeze Guest Service standards.

Skills

Leadership

Interpersonal communication

Problem solving

Microsoft Office

Tools

Navitaire PSS

Gladly

Job description

Breeze Airways is seeking a Station Support Supervisor at RDU to oversee Guest Services Ground activities and day-to-day operations at Raleigh-Durham International Airport. You will support team members, business partners, and station operations while ensuring safety and guest service standards.

The role requires leadership, flexibility, and the ability to travel up to 50% to other stations, including evenings and holidays, to manage irregular operations and protect on-time performance.