Airport Operations & Guest Experience Supervisor

Breeze Airways; Tampa (FL); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health, Vision and Dental – Full Time

Health Savings Account with Breeze 100

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Résumé du poste

Breeze Airways is seeking a Station Support Supervisor in Tampa to oversee day‑to‑day guest services and ground operations at the assigned location, with potential to assist other stations. You will ensure safety standards, coordinate with partners, and lead teams to resolve operational issues while maintaining service excellence.

You will travel up to 50% as needed, work flexible hours, and coach staff in real time to protect on‑time performance and guest satisfaction.

Qualifications

• 1+ years airline operations experience at station level.
• Strong airline or airport operations background with hands‑on ground, ramp, or customer service ops.
• 1+ years experience providing or monitoring quality assurance.
• Valid driver's license from the state of primary residence.
• Able to work flexible hours incl evenings, weekends and holidays; available for emergencies.
• Knowledgeable in Airport Operations and Ground Operations.
• Outstanding leadership capabilities with ability to lead and train.
• Able to coach Team Members in real time and solve issues quickly.
• Must obtain and maintain SIDA badge; pass DOT pre‑employment and TSA checks.
• Authorize to work in the US; passport with at least six months remaining.

Responsabilités

• Uphold safety programs for a safe workplace at assigned station and partner stations.
• Assist GM Airport Operations with partner accountability to DOT, FAA and Breeze guidelines.
• Travel to other stations up to 50% to support operations.
• Work flexible hours; handle irregular operations and flight interruptions.
• Coach team members in real time to protect safety, on‑time performance, and guest experience.
• Interact with management, partners, and community leaders.
• Operate ground equipment including jetways.
• Respond to partner concerns promptly.
• Maintain and troubleshoot company devices as required.
• Lead station recovery during IROPS and weather events.
• Ensure Breeze Guest Commitment and Guest Service standards are applied daily.
• Coordinate across departments to achieve goals and train new staff.

Connaissances

Airline operations

Ground operations

Leadership

Communication

Training

Outils

Microsoft Office

Description du poste

Breeze Airways is seeking a Station Support Supervisor in Tampa to oversee day‑to‑day guest services and ground operations at the assigned location, with potential to assist other stations. You will ensure safety standards, coordinate with partners, and lead teams to resolve operational issues while maintaining service excellence.

You will travel up to 50% as needed, work flexible hours, and coach staff in real time to protect on‑time performance and guest satisfaction.