Airport Station Operations Leader — Safety, Service & Growth

PrimeFlight; Richmond (VA); Presencial; USD 120 000 - 190 000; Tempo integral

Resumo da oferta

PrimeFlight in Richmond, VA seeks a Director of Station Operations to oversee passenger services, baggage handling, ground support, and fueling where applicable. You will lead a diverse team, drive safety, efficiency, and passenger satisfaction while partnering with airlines, airport authorities, and regulators.

This role emphasizes strategic planning, budgeting, KPI management, continuous improvement, and emergency response, ensuring FAA/TSA/DOT and company standards are met in a 24/7 operation

Qualificações

• Must be 18 years of age or older.
• Eligible to work in the United States.
• Ability to read, write, speak, and understand English.
• Must have reliable transportation.
• Strong leadership and team management experience in airport or aviation operations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Email.
• Ability to work any shift, including nights, weekends, and holidays in a 24/7 operation.

Responsabilidades

• Oversee all aspects of station operations including passenger services, baggage handling, ground support, and fueling in applicable locations
• Develop and implement operational strategies to ensure efficient and safe airport station functioning
• Provide leadership and direction to a diverse team of operational managers and frontline staff, establishing clear goals and performance expectations
• Ensure compliance with FAA, TSA, DOT, airport authority, and company regulations and safety standards
• Actively promote and support the company’s SMS initiatives and safety culture
• Coordinate with airline partners, government agencies, and other stakeholders to ensure seamless operations
• Monitor operational processes and implement continuous improvement initiatives to increase efficiency and service quality
• Oversee budgeting, financial planning, and resource allocation for station operations
• Analyze operational and financial reports to track KPIs, identify trends, and implement corrective actions as needed
• Lead emergency response and crisis management efforts during operational disruptions
• Implement training programs to enhance employee skills, safety awareness, and service performance
• Foster a customer-focused culture to ensure a positive passenger experience
• Collaborate with other departments to optimize cross-functional workflows and communication
• Lead strategic planning efforts to support station growth and operational scalability
• Ensure maintenance and proper upkeep of airport facilities, equipment, and assets
• Perform any additional duties as assigned by management

Conhecimentos

Leadership

Team management

Problem-solving

Communication

Ferramentas

Microsoft Word

Excel

PowerPoint

Email

Descrição da oferta de emprego

PrimeFlight in Richmond, VA seeks a Director of Station Operations to oversee passenger services, baggage handling, ground support, and fueling where applicable. You will lead a diverse team, drive safety, efficiency, and passenger satisfaction while partnering with airlines, airport authorities, and regulators.

This role emphasizes strategic planning, budgeting, KPI management, continuous improvement, and emergency response, ensuring FAA/TSA/DOT and company standards are met in a 24/7 operation