Director Station Operations

PrimeFlight Aviation; Richmond (VA); Presencial; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

PrimeFlight Aviation seeks a Director of Station Operations in the Richmond area to oversee passenger services, baggage handling, ground support, and fueling where applicable. You will lead a team of managers and frontline staff, ensure FAA/TSA/DOT compliance, manage budgets, and drive safety culture and customer satisfaction.

The role requires 18+ years old, US work eligibility, and strong leadership in aviation operations, with proficiency in MS Office and the ability to work flexible hours in

Qualificações

• Must be 18 years of age or older.
• Eligible to work in the United States.
• Strong leadership and team management experience in airport or aviation operations.
• Proficient with Microsoft Word, Excel, PowerPoint, and Email.
• Ability to work any shift, including nights, weekends, and holidays in a 24/7 operation.

Responsabilidades

• Oversee all aspects of station operations including passenger services, baggage handling, ground support, and fueling in applicable locations.
• Develop and implement operational strategies to ensure efficient and safe airport station functioning.
• Provide leadership and direction to a diverse team of operational managers and frontline staff, establishing clear goals and performance expectations.
• Ensure compliance with FAA, TSA, DOT, airport authority, and company regulations and safety standards.
• Lead emergency response and crisis management efforts during operational disruptions.

Conhecimentos

Leadership

Problem-solving

Customer service

Interpersonal communication

Oral communication

Ability to work nights/weekends/holid

MS Office (Word/Excel/PowerPoint)

English proficiency

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Descrição da oferta de emprego

The Director of Station Operations is responsible for overseeing all aspects of station operations, including passenger services, baggage handling, ground support, and fueling operations where applicable. This leadership role ensures safe, compliant, and efficient airport operations while driving financial performance, operational excellence, and customer satisfaction. The Director partners with airline customers, airport authorities, regulatory agencies, and internal departments to achieve operational goals and uphold PrimeFlight’s safety and service standards.

RESPONSIBILITIES

• Oversee all aspects of station operations including passenger services, baggage handling, ground support, and fueling in applicable locations
• Develop and implement operational strategies to ensure efficient and safe airport station functioning
• Provide leadership and direction to a diverse team of operational managers and frontline staff, establishing clear goals and performance expectations
• Ensure compliance with all FAA, TSA, DOT, airport authority, and company regulations and safety standards
• Actively promote and support the company’s Safety Management System (SMS) initiatives and safety culture
• Coordinate with airline partners, government agencies, and other stakeholders to ensure seamless operations
• Monitor operational processes and implement continuous improvement initiatives to increase efficiency and service quality
• Oversee budgeting, financial planning, and resource allocation for station operations
• Analyze operational and financial reports to track KPIs, identify trends, and implement corrective actions as needed
• Lead emergency response and crisis management efforts during operational disruptions
• Implement training programs to enhance employee skills, safety awareness, and service performance
• Foster a customer-focused culture to ensure a positive passenger experience
• Collaborate with other departments to optimize cross-functional workflows and communication
• Lead strategic planning efforts to support station growth and operational scalability
• Ensure maintenance and proper upkeep of airport facilities, equipment, and assets
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Ability to read, write, speak, and understand the English language, including documents
• Must have reliable transportation
• Strong leadership and team management experience in airport or aviation operations
• Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Email
• Demonstrated competencies in Problem-Solving, Customer Service, Interpersonal Communication, and Oral Communication
• Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation as required
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
• Work in an office environment with frequent operational floor presence

PHYSICAL ACTIVITY MAY INCLUDE

• Standing and walking for extended periods of time
• Ability to lift 70 pounds or more
• Ability to hear and respond to spoken voice and audible alarms generated by the terminal environment
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/TEXT COMMUNICATIONS

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.