Airport Skycap: Curbside Luggage & Check-In Pro

SP Plus Corporation; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

SP+ Corporation is hiring Skycaps for curbside passenger check-in at the airport. You will greet guests, assist with luggage check-in, issue boarding passes, and collect baggage fees while maintaining a friendly, professional demeanor in all weather.

Prior experience in guest service and ability to work early shifts on weekends/holidays are preferred. Training and TSA compliance are provided to ensure safe, smooth airport operations.

Qualifications

• Early morning rotation required
• At least 6 months experience in a face-to-face guest service position preferred
• Data entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States
• Must successfully pass pre-employment criminal background screening
• Must pass pre-employment Drug Testing process

Responsibilities

• Immediately and warmly greet Guests as they approach the desk
• Assist guest with check-in of luggage to appropriate airlines; verify flight itinerary and number of bags
• Input guest information for those not enrolled in the process
• Process check-in of guests’ bags and charge for bags as per airline requirements
• Weigh bags to verify weight and charge for overweight bags
• Tag luggage with destination tags
• Provide boarding passes and receipts to guests before they leave the desk
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Skycap desk
• Uphold guest service guidelines and client values
• Manage payments (credit card) received from guests
• Handle simple addition

Job description

SP+ Corporation is hiring Skycaps for curbside passenger check-in at the airport. You will greet guests, assist with luggage check-in, issue boarding passes, and collect baggage fees while maintaining a friendly, professional demeanor in all weather.

Prior experience in guest service and ability to work early shifts on weekends/holidays are preferred. Training and TSA compliance are provided to ensure safe, smooth airport operations.