Airport Service & Baggage Agent — Check-In & Operations

United Ground Express; Warwick (RI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Travel discounts

Job summary

United Ground Express at PVD (Rhode Island) seeks a customer service agent to greet passengers, assist with check-in and ticketing, and rebook flights as needed. You will handle baggage questions and communicate with flight crews to support on-time departures.

The role requires strong computer skills, the ability to read baggage tags, and willingness to work varied shifts outdoors in all weather. A valid US driver’s license and background checks are required.

Qualifications

• Must be at least 18 years old.
• Must acquire and maintain credentials (fingerprint, airport badge, background check).
• Able to work any shift including nights, weekends and holidays.

Responsibilities

• Greet passengers and provide check-in and ticketing service.
• Use reservation software to rebook itineraries and issue boarding passes.
• Ensure passenger data accuracy and flights depart on time.

Skills

Customer service

Communication

Computer literacy

Problem solving

Tools

Reservation software

Radio equipment

Job description

United Ground Express at PVD (Rhode Island) seeks a customer service agent to greet passengers, assist with check-in and ticketing, and rebook flights as needed. You will handle baggage questions and communicate with flight crews to support on-time departures.

The role requires strong computer skills, the ability to read baggage tags, and willingness to work varied shifts outdoors in all weather. A valid US driver’s license and background checks are required.