Airport Customer Service & Baggage Agent

United Ground Express, Inc.; State College (Centre County); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Discounted travel for you and your im­

Career advancement opportunities

Job summary

United Ground Express, Inc. at SCE State College Regional Airport in Pennsylvania is seeking an Airport Customer Service Agent. You will greet passengers, perform check-in and ticketing, and help rebook itineraries to keep departures on time.

Responsibilities include using reservation software, issuing boarding passes, and assisting with baggage questions while complying with FAA regulations and company policies. Applicants must be able to lift up to 70 lbs and work varied shifts.

Qualifications

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Authorized to work in the United States without sponsorship

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with airline and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift

Job description

United Ground Express, Inc. at SCE State College Regional Airport in Pennsylvania is seeking an Airport Customer Service Agent. You will greet passengers, perform check-in and ticketing, and help rebook itineraries to keep departures on time.

Responsibilities include using reservation software, issuing boarding passes, and assisting with baggage questions while complying with FAA regulations and company policies. Applicants must be able to lift up to 70 lbs and work varied shifts.