Airport Security & Guest Experience Officer

Hilton BNA Nashville Airport Terminal; Nashville (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Hilton BNA Nashville Airport Terminal is seeking a vigilant security professional to guard the gateway to Music City. You’ll patrol the property, manage access, respond to alarms, and coordinate with local responders to ensure guest safety.

This role emphasizes guest-first hospitality and strict adherence to security protocols. You’ll work evenings, weekends, and holidays, maintaining logs and operating surveillance systems to protect guests and staff in Nashville.

Qualifications

• High school diploma or equivalent required or preferred.
• Security certifications are a welcome plus.
• Good observation and communication skills are essential.

Responsibilities

• Patrol and inspect the property to deter incidents.
• Respond to alarms, emergencies, and guest concerns promptly.
• Manage access control and verify credentials with courtesy.
• Operate and monitor surveillance systems and equipment.
• Document incidents and maintain logs accurately.
• Coordinate with local law enforcement and emergency responders as needed.
• Uphold property standards and security regulations.
• Pursue ongoing training to enhance security expertise.

Skills

Observational skills

Clear communication

Composure under pressure

Physical stamina

Computer literacy

Guest-focused attitude

Shift flexibility

Security protocol knowledge

Education

High school diploma or equivalent

Security certifications welcome

Job description

Hilton BNA Nashville Airport Terminal is seeking a vigilant security professional to guard the gateway to Music City. You’ll patrol the property, manage access, respond to alarms, and coordinate with local responders to ensure guest safety.

This role emphasizes guest-first hospitality and strict adherence to security protocols. You’ll work evenings, weekends, and holidays, maintaining logs and operating surveillance systems to protect guests and staff in Nashville.