Outlet Host

Hilton BNA Nashville Airport Terminal; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Hilton BNA Nashville Airport Terminal welcomes guests with warmth, guiding seating and reservations to create memorable dining experiences in a vibrant Nashville setting. You’ll be part of a team that values hospitality, attentiveness, and a polished, guest-focused vibe.

In this role, you’ll assist guests with menu questions, dietary needs, and special requests, ensuring every interaction reflects Hilton’s service standards.

Qualifications

• High school diploma or equivalent is required; hospitality experience is a plus.
• Strong interpersonal skills and a friendly, professional demeanor.
• Ability to multitask and remain composed during busy periods.

Responsibilities

• Greet guests warmly and manage seating to start a seamless dining experience.
• Create a welcoming atmosphere and maintain a professional demeanor.
• Manage reservations and seating to optimize guest satisfaction and flow.
• Coordinate with kitchen and service teams to ensure smooth communication and timely service.
• Address dietary restrictions and special requests with care and accuracy.
• Oversee dining area presentation and coordinate with staff to uphold standards.
• Assist with organizing special events and group reservations with a personal touch.
• Handle transactions accurately and ensure proper cash handling and POS usage.
• Share menu knowledge, specials, and promotions to enhance guest experience.
• Ensure guests depart with a positive farewell and reason to return.
• Support various administrative tasks to aid outlet operations.

Skills

Customer service

Interpersonal communication

Teamwork

Guest seating management

Education

High school diploma or equivalent

Hospitality experience

Tools

POS systems

Job description

Join the Heartbeat of Nashville's Hospitality Scene

Step into a role that's about more than just welcoming guests—it’s about being the start of a memorable Nashville adventure at Hilton BNA Nashville Airport Terminal. Here, we’re not just providing a meal; we’re crafting an experience. Your role in this is pivotal, greeting each guest with a smile that says, "Welcome to Music City!"

Your New Role

Ambassador of first impressions, your mission is to ensure every guest feels more than just “checked-in.” They feel cherished, understood, and eager to return. Whether it’s assisting with seating arrangements amidst the charming decor inspired by Nashville’s rich musical heritage, handling menu inquiries with expertise, or ensuring special requests are met with the utmost care, your role is crucial in turning everyday service into a standout Hilton experience.

Key Responsibilities

• Greet guests warmly and manage seating to kick-start a seamless dining experience.
• Create a welcoming atmosphere and maintain a professional demeanor.
• Manage reservations and seating efficiently, optimizing guest satisfaction and dining flow.
• Act as the liaison with kitchen and service teams to ensure fluid communication and timely service.
• Address guest needs thoughtfully, including dietary restrictions and special requests.
• Oversee the dining area’s presentation, coordinating with staff to uphold standards.
• Engage in the organization of special events and group reservations, adding a personal touch to every occasion.
• Handle transactions accurately, ensuring all financial interactions are handled with care.
• Share your knowledge of the menu, specials, and promotions, making recommendations that enhance guest experiences.
• Ensure guests leave with a positive farewell and a reason to return.
• Support various administrative tasks, helping keep the outlet’s operations smooth.

Who You Are

• A holder of a high school diploma or equivalent; extra points for hospitality or customer service experience.
• Possess exceptional interpersonal skills and thrive in dynamic, interactive settings.
• A passion for service, with a knack for making guests feel special.
• Composed and cheerful, even when the heat is on.
• Flexible and available for shifts during evenings, weekends, and holidays.
• You present yourself professionally and with the kind of flair that fits our sophisticated yet friendly vibe.
• Detailed and adept at juggling various tasks simultaneously.

Consider this the stage where you set the scene for unforgettable dining experiences in the heart of a bustling city renowned for its culture and hospitality. At Hilton BNA Nashville Airport Terminal, you’ll be part of a team that values service, excellence, and creating moments that make our guests always think of us when they think of Nashville.

Ready to be our local star at the gateway to Nashville’s vibrant culture and history? We’re excited to see how your sparkle adds to our glow. Remember, here, you’re not just part of a team; you’re part of the Hilton family, and Nashville’s welcoming community.

Note: Additional duties may be assigned as needed, supporting the smooth operation of the outlet and contributing to the overall success of our dining establishment.

Source: Hospitality Online