Airport Retail Zone Manager - Charlotte

Paradies Lagardere NC EE Retail, LLC; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Paradies Lagardere NC EE Retail, LLC at Charlotte Douglas International Airport is seeking a Zone Manager to lead sales, service, and store operations across assigned shifts. You will coach staff, ensure merchandising standards, and provide overall supervision in a fast-paced airport retail environment.

The role emphasizes strong customer service, people leadership, inventory control, and collaboration with airport partners to maintain First Class Service and meet performance metrics.

Responsibilities

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people
• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Job description

Paradies Lagardere NC EE Retail, LLC at Charlotte Douglas International Airport is seeking a Zone Manager to lead sales, service, and store operations across assigned shifts. You will coach staff, ensure merchandising standards, and provide overall supervision in a fast-paced airport retail environment.

The role emphasizes strong customer service, people leadership, inventory control, and collaboration with airport partners to maintain First Class Service and meet performance metrics.