Airport & Resort Retail District Leader

WHSmith North America; Kenner (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

WHSmith North America seeks a Multi-Unit Manager to oversee store performance across multiple locations within airports or resort properties. You will lead Operations Delivery Managers and store teams, driving execution of company priorities and delivering measurable results through strong operational discipline and commercial leadership.

The role requires coaching, data-driven decision making, and strong cross-functional partnership to ensure superior customer experience and compliance.

Qualifications

• 3+ years of retail, hospitality, airport, resort, or customer-facing leadership experience.
• Proven ability to coach teams, influence leaders, and drive accountability in a fast-paced environment.
• Strong understanding of retail operations, sales performance, labor management, inventory control, shrink, compliance, and expense management.
• Ability to analyze data, identify opportunities, and implement action plans that improve results.
• Experience with merchandising, customer engagement, training, and operational execution.

Responsibilities

• Lead operations across multiple stores, focusing on sales performance and customer experience.
• Coach store leaders on operations, inventory, and compliance to raise standards.
• Analyze sales, labor, inventory, shrink, and audits to drive improvement plans.
• Partner with cross-functional teams to execute promotions and new initiatives.
• Monitor results and provide insights to senior leadership.

Skills

Retail leadership

Coaching teams

Cross-functional partnership

Data analysis

Microsoft Office

Analytics platforms

Inventory control

Tools

Reporting tools

Microsoft Office

Job description

WHSmith North America seeks a Multi-Unit Manager to oversee store performance across multiple locations within airports or resort properties. You will lead Operations Delivery Managers and store teams, driving execution of company priorities and delivering measurable results through strong operational discipline and commercial leadership.

The role requires coaching, data-driven decision making, and strong cross-functional partnership to ensure superior customer experience and compliance.