Multi-Unit Retail Leader — Airport & Resort Ops

WHSmith North America; Tampa (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

WHSmith North America seeks a Multi-Unit Manager to oversee sales performance, operations, people development, and customer experience across multiple stores in airport or resort properties. You will lead Operations Delivery Managers and store teams to execute priorities with discipline and strong leadership.

The role emphasizes coaching, cross-functional collaboration, and delivering measurable business results in a fast-paced retail environment across multiple locations.

Qualifications

• 3+ years of leadership experience in retail, hospitality, airport, or resort settings.
• Ability to coach teams, influence leaders, and drive accountability in a fast-paced environment.
• Strong understanding of retail operations, sales performance, labor management, inventory control, and compliance.
• Ability to analyze data, identify opportunities, and implement action plans to improve results.
• Experience with merchandising, customer engagement, training, and operational execution.
• Excellent communication, organization, and cross-functional collaboration.

Responsibilities

• Coach store leaders and teams on operations, sales, inventory, and compliance.
• Identify skill gaps and provide targeted coaching and training.
• Support onboarding, leadership development, and succession planning.
• Partner with the Multi-Unit Manager to strengthen team performance.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify risks and opportunities.
• Drive action plans that improve operational performance and consistency.
• Strengthen store standards, inventory controls, merchandising, and operating procedures.
• Provide performance insights and recommendations to leadership.
• Support compliance, audits, loss prevention, health and safety, and operational controls.
• Identify and resolve operational risks through cross-functional partnerships.
• Support investigations, corrective actions, and continuous process improvement.
• Drive execution of sales, merchandising, service, and operational priorities.
• Support promotions, product launches, new initiatives, and operational changes.
• Monitor adoption, provide coaching, and share insights to improve results.
• Lead through coaching, accountability, collaboration, and operational discipline.
• Demonstrate expertise in retail operations, talent development, compliance, inventory control, and customer experience.
• Drive measurable improvements in sales, shrink, inventory accuracy, audit performance, labor productivity, and team capability.

Skills

People development

Leadership coaching

Retail operations

Data analysis

Customer experience

Cross-functional partnership

Budget & expense mgmt

Tools

Microsoft Office

Reporting tools

Job description

WHSmith North America seeks a Multi-Unit Manager to oversee sales performance, operations, people development, and customer experience across multiple stores in airport or resort properties. You will lead Operations Delivery Managers and store teams to execute priorities with discipline and strong leadership.

The role emphasizes coaching, cross-functional collaboration, and delivering measurable business results in a fast-paced retail environment across multiple locations.