Airport Passenger Services Specialist | Flight Privileges

Unifi Aviation, LLC; Appleton (WI); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Weekly pay

Full-time benefits

Paid time off

Medical/Dental/Vision Insurance

401k

Employee discounts

Job summary

Unifi Aviation, LLC is seeking a passenger service agent to assist travelers with arrivals, check-in, baggage handling, reservations, and related inquiries. You will help ensure a smooth experience for passengers and manage queries and complaints effectively.

We offer weekly pay for hourly employees, full-time starts at 30 hours per week, and comprehensive benefits including medical, dental and vision insurance, a 401k plan, and exclusive discounts.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Skills

Customer service

Communication

Empathy

Education

High School diploma or GED

Job description

Unifi Aviation, LLC is seeking a passenger service agent to assist travelers with arrivals, check-in, baggage handling, reservations, and related inquiries. You will help ensure a smooth experience for passengers and manage queries and complaints effectively.

We offer weekly pay for hourly employees, full-time starts at 30 hours per week, and comprehensive benefits including medical, dental and vision insurance, a 401k plan, and exclusive discounts.