Airport Passenger Services Specialist

Alliance Ground International; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Alliance Ground International (AGI) is actively seeking a Passenger Service Agent in New York to guide travelers from check-in to boarding. You will provide first-class service, answer questions, and support passengers with tickets, baggage, and claims while upholding safety rules and airline procedures.

Join AGI to work at the gate and counter, ensuring smooth departures, accurate documentation, and courteous assistance throughout the passenger journey.

Qualifications

• Strong customer service mindset and the ability to remain calm under pressure.
• Clear communication with passengers, flight crews and colleagues.
• Attention to safety procedures and security requirements for passengers.

Responsibilities

• Provide exceptional customer service per AGI and airline standards to ensure traveler satisfaction.
• Ensure safety and security is never compromised during interactions and at the gate.
• Assist with reservations, tickets, itineraries, fares, refunds and baggage handling.
• Handle lost and found items and document concerns with care and accuracy.
• Answer passenger inquiries about schedules, fares and general travel information.

Skills

Customer service

Communication

Safety awareness

Ticketing

Tools

Ticketing system

Job description

Alliance Ground International (AGI) is actively seeking a Passenger Service Agent in New York to guide travelers from check-in to boarding. You will provide first-class service, answer questions, and support passengers with tickets, baggage, and claims while upholding safety rules and airline procedures.

Join AGI to work at the gate and counter, ensuring smooth departures, accurate documentation, and courteous assistance throughout the passenger journey.