Airport Passenger Services Specialist

Ultipro; College Park (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Ultipro in the Atlanta area is seeking a Passenger Services Associate to assist travelers at ticket counters, check-in, and at the gate with document verification and seating assignments.

The role involves handling baggage, making announcements, coordinating with airlines and ground handlers, and ensuring compliance with security and airline procedures. Must be 18+, English proficient, able to lift 70 lbs, and flexible for weekends/holidays.

Qualifications

• Must be at least 18 years of age.
• Valid Driver’s License and FAA ID/seals.
• Must speak, read, and write in English.
• Must pass pre-employment drug test.
• Available to work variable shifts including weekends and holidays.
• Able to lift up to 70 lbs and work indoors/outdoors in all weather.

Responsibilities

• Comply with attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes issued for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with governmental agency requirements.
• Connect/disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain knowledge of flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines, Customer Representatives and Ground Handlers.

Skills

Customer service

Communication skills

Flexibility

Physical stamina

English proficiency

Education

High school diploma

Job description

Ultipro in the Atlanta area is seeking a Passenger Services Associate to assist travelers at ticket counters, check-in, and at the gate with document verification and seating assignments.

The role involves handling baggage, making announcements, coordinating with airlines and ground handlers, and ensuring compliance with security and airline procedures. Must be 18+, English proficient, able to lift 70 lbs, and flexible for weekends/holidays.