Customer Service Supervisor

Menzies Aviation; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Menzies Aviation in Atlanta, GA is seeking a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment, including ticketing, check-in processing, luggage claim handling, and passenger assistance.

You will manage staff scheduling, train and develop teams, ensure compliance with health, safety, security and government requirements, and execute duties with a focus on accurate documentation and courteous service to travelers.

Qualifications

• High school diploma or equivalent.
• Must be 18 years or older.
• Must be able to speak, read and write in English.
• Must be able to work variable shifts including weekends and holidays.
• Comfortably move/lift luggage up to 70 lbs.
• Able to stand for long periods at ticket counter and gate check-in areas.
• Must pass FBI background check and obtain customs seal.
• Must pass pre-employment drug test.

Responsibilities

• Oversee passenger service environment including ticketing, check-in processing, luggage handling and passenger assistance.
• Schedule staff, lead and develop the team, and ensure accountability.
• Complete check-in procedures, reservations, ticketing, seat assignments, and announcements.
• Assist customers with special needs and unaccompanied minors.
• Read and interpret loading instructions, weight balance documents and routing tags.
• Ensure health, safety, security and government compliance in operations.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Flexible scheduling

English proficiency

Physical stamina

Education

High school diploma or equivalent

Tools

Computer software

Job description

Atlanta, GA | ATL
College Park, GA 30320, USA

Description

Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers.

Primary Accountabilities and Duties

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Perform other duties as assigned.

Qualifications and Experience

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Comfortably and continuously move/lift customer luggage with up to 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
• Must pass pre-employment drug test.

EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.