Customer Service Agent

Ultipro; College Park (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Ultipro in the Atlanta area is seeking a Passenger Services Associate to assist travelers at ticket counters, check-in, and at the gate with document verification and seating assignments.

The role involves handling baggage, making announcements, coordinating with airlines and ground handlers, and ensuring compliance with security and airline procedures. Must be 18+, English proficient, able to lift 70 lbs, and flexible for weekends/holidays.

Qualifications

• Must be at least 18 years of age.
• Valid Driver’s License and FAA ID/seals.
• Must speak, read, and write in English.
• Must pass pre-employment drug test.
• Available to work variable shifts including weekends and holidays.
• Able to lift up to 70 lbs and work indoors/outdoors in all weather.

Responsibilities

• Comply with attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes issued for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with governmental agency requirements.
• Connect/disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain knowledge of flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines, Customer Representatives and Ground Handlers.

Skills

Customer service

Communication skills

Flexibility

Physical stamina

English proficiency

Education

High school diploma

Job description

Atlanta, GA | ATL
College Park, GA 30320, USA

Description

As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Essential Duties and Responsibilities:

• Comply with the Location’s attendance/tardiness standards.
• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assists with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during shift.
• Provide information to customers.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Essential Skills and Qualifications:

• Must be at least 18 years of age.
• Posses/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Must pass pre-employment drug test.
• Must be available and flexible to work variable shifts including, weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Education

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.