Airport Customer Service Agent

Wearegat; Austin, Northern (TX, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Wearegat in Austin, TX is seeking a customer service agent to be the first impression of a passenger’s airport experience. You will handle check-in and ticketing, escort passengers, and resolve concerns with a professional, courteous demeanor.

The role requires computer proficiency, the ability to work in a fast-paced environment, and to stand for extended periods. Applicants must speak English, have a high school diploma or equivalent, and be available nights, weekends and holidays; background

Qualifications

• High school diploma or equivalent is required.
• Must be able to read, speak, and understand English.
• Excellent customer service and communication skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Check in and ticket passengers.
• Escort passengers to and from aircraft.
• Resolve customer complaints.
• Operate airline computer systems for flight information and ticketing.

Skills

Customer service

Communication

English language

Education

High school diploma or GED

Job description

3600 Presidential Blvd, Austin, TX 78719, USA

Job Description

Posted Monday, February 16, 2026 at 6:00 AM

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

Must be able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

Work independently without direct supervision.

Requirements:

Must be at least 18 years of age

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Ability to read, speak, and understand the English language.

Ability to stand for long periods of time

Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

Occasionally lift bags or items weighing between 50 and 70 pounds

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

Must be able to work nights, weekends, and holidays

3600 Presidential Blvd, Austin, TX 78719, USA