Airport Passenger Assistance Agent

GAT Airline Ground Support; El Paso (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

A major airline service company in El Paso, TX, seeks an Airport Passenger Assistance Agent to facilitate passenger processes such as check-in and boarding. This role requires strong customer service skills, the ability to work in fast-paced environments, and physical capability to lift baggage. Candidates must have a high school diploma and be able to work flexible hours, including nights and weekends. The position offers a full-time schedule with entry-level responsibilities and provides a chance to impact customer experience positively.

Qualifications

• Must be at least 18 years old.
• Ability to read, speak, and understand English.
• Able to stand for long periods.

Responsibilities

• Assist passengers through check-in and arrival processes.
• Operate equipment including jetway and ticketing software.
• Push wheelchairs for passengers needing assistance.

Skills

Customer service

Attention to detail

Communication skills

Ability to lift 50 lbs

Ability to work nights and weekends

Education

High school diploma or GED

Job description

Overview

Airport Passenger Assistance Agent positions encompass facilitating airline passenger processing including check‑in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast‑paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Assist passengers as needed through arrival and check‑in processes, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivered to passengers upon arrival.
• Operate equipment including the jetway, computer keyboards, and carrier‑specific reservation / ticketing software.
• Push wheelchairs with wheelchair‑bound airline passengers through all areas of the airport, including terminal and gate areas.
• Assist with personal needs and lift bags of at least 50 lbs.
• Inspect and verify passenger documentation.
• Direct passengers through Customs, Immigration, and Quarantine.

Requirements

• Must be at least 18 years of age.
• Must have a high‑school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time.
• Able to greet and assist all customers promptly, friendly, and courteously.
• Perform any reasonable customer service‑related job duty requested by Company supervision and/or airline customer.
• Must possess good communication skills and a friendly, outgoing personality.
• Pass an extensive post‑offer pre‑employment background check, including fingerprinting and a criminal history record check required by federal law.
• Must be able to work nights, weekends, and holidays.

Schedule (Split Schedule)

• 4:00 am–7:00 am and 9:00 am–2:00 pm.

Job Details

• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Sales and Business Development.
• Industries: Airlines and Aviation.

Location: El Paso, TX.

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