Airport Passenger Services Agent - Flight Perks & PTO

Landline; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

10 dayspaid time off (PTO)

Flight perks with eligible partner Air

Up to $10,000/year in company-paid ben

401(k) retirement plan

Insurance: medical, dental, vision, 短/

Employee Assistance Program

Airline Credit Union banking

Health Savings Account (HSA) and Flex

Double pay holiday pay

Job summary

The Landline Company is seeking a Customer Service Agent to join the Schulz-Sonoma County Airport team. You will assist with passenger check-in and secure bus boarding, greet customers, answer questions, and update records.

Training begins around Sept 17th and shifts run 4:00 AM to 10:00 PM, seven days a week. Responsibilities include loading baggage, using reservations systems, and ensuring on-time departures while complying with airport requirements.

Qualifications

• High School Diploma, GED or equivalent education required
• 2 years of customer service experience with attention to detail throughout
• Experience working with an Airline Passenger Service System is preferred
• Ability to pass a preemployment drug test including marijuana and to participate in random drug and alcohol testing (this is an FAA safety-sensitive position)
• Ability to work a variety of shifts including 4:00 AM - 10:00 PM, weekends and holidays
• Ability to pass a preemployment criminal background check to obtain a badge to access secure airport locations
• Ability to build rapport with customers,prioritize and multitask
• Positive attitude, strong workethicand professional demeanor
• Excellent written and verbal communication skills
• A willingness to learn new systems and be flexible in tough situations
• Valid driver's license and reliable, personal transportationrequired
• Ability tolift upto 70lbs

Responsibilities

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop andmaintainknowledge of Landline’s products and services
• Complete required vehicle preparation, security, and documentation procedures accurately andin accordance withestablished policies and airport requirements
• Coordinate passenger, baggage, and vehicle readiness activities to support safe and on-time departures
• All other duties as assigned

Education

High School Diploma, GED or equivalent education required

Job description

The Landline Company is seeking a Customer Service Agent to join the Schulz-Sonoma County Airport team. You will assist with passenger check-in and secure bus boarding, greet customers, answer questions, and update records.

Training begins around Sept 17th and shifts run 4:00 AM to 10:00 PM, seven days a week. Responsibilities include loading baggage, using reservations systems, and ensuring on-time departures while complying with airport requirements.