Airport Customer Service Agent - PTO & Flight Benefits

Tusk; New Castle (DE); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

PTO

Flight benefit privileges

Job summary

The Landline Company seeks an Airport Customer Service Agent to join our Wilmington, DE team on a part-time basis. You’ll greet passengers, assist with boarding, handle inquiries, and maintain accurate records at the airport.

Candidates should have a High School Diploma or GED, 2+ years of customer service, and the ability to pass DOT drug and TSA checks. Must have a valid driver's license and reliable transport for 2:30 AM shifts.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience.
• Experience with an Airline Passenger Service System preferred.
• Must pass pre-employment drug screen (USDOT safety-sensitive).
• Must pass background checks (7-year) and TSA records check (10-year).
• Valid driver's license and reliable transportation required.
• Able to lift up to 70 lbs and work 2:30 AM shifts.

Responsibilities

• Greet customers and provide information about services.
• Assist customers with the boarding process.
• Answer questions and resolve concerns.
• Enter passenger information into reservations systems.
• Document and update customer records.
• Load and remove baggage from vehicles and carousels.
• Maintain knowledge of Landline’s products and services.
• Carry out Ground Security Coordinator functions when needed.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Rapport building

Professional demeanor

Dependable transportation

Education

High School Diploma or GED

Tools

Airline Passenger Service System

Job description

The Landline Company seeks an Airport Customer Service Agent to join our Wilmington, DE team on a part-time basis. You’ll greet passengers, assist with boarding, handle inquiries, and maintain accurate records at the airport.

Candidates should have a High School Diploma or GED, 2+ years of customer service, and the ability to pass DOT drug and TSA checks. Must have a valid driver's license and reliable transport for 2:30 AM shifts.