Airport Customer Service Agent: Flight Perks & Benefits

Landline Company; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

10 days paid time off (PTO)

Flight perks with eligible partnerAir­

Up to $10,000/year in company-paid–ben

Insurance: medical, dental, vision, …

Employee Assistance Program

Health Savings Account (HSA) and FSA

Job summary

The Landline Company is hiring an Airport Customer Service Representative to support passenger check-in and boarding at Santa Rosa, CA. This full-time role requires working early morning to evening shifts and providing excellent service to travelers.

Greet customers, handle inquiries, enter data, and assist with baggage. FAA safety requirements and a valid driver’s license are needed. Benefits and company perks are included.

Qualifications

• High School Diploma, GED or equivalent education required.
• 2 years of customer service experience with attention to detail throughout.
• Experience working with an Airline Passenger Service System is preferred.
• Ability to pass a preemployment drug test and random testing (FAA safety-sensitive).
• Ability to work 4:00 AM - 10:00 PM, weekends and holidays.
• Able to pass a background check for airport badge.
• Valid driver's license and reliable transportation.
• Ability to lift up to 70 lbs.

Responsibilities

• Greet customers and provide information about services.
• Assist customers with the boarding process.
• Answer questions and resolve concerns.
• Enter passenger information into reservations systems.
• Document and update customer records.
• Load and unload baggage from vehicles and carousels.
• Maintain knowledge of Landline's products and services.
• Complete required vehicle preparation and airport procedures.
• Coordinate passenger, baggage, and vehicle readiness for on-time departures.
• All other duties as assigned.

Skills

Customer service

Excellent communication

Multitasking

Attention to detail

Relationship building

Learn new systems

Professional demeanor

Problem solving

Education

High School Diploma or GED

Tools

Airline Passenger Service System

Job description

The Landline Company is hiring an Airport Customer Service Representative to support passenger check-in and boarding at Santa Rosa, CA. This full-time role requires working early morning to evening shifts and providing excellent service to travelers.

Greet customers, handle inquiries, enter data, and assist with baggage. FAA safety requirements and a valid driver’s license are needed. Benefits and company perks are included.