Airport Customer Service Representative

ADP, Inc.; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

10 days PTO

Flight perks

Company-paid benefits up to $10,000/yr

Comprehensive insurance: medical, dent

Vision

Disability insurance

Life insurance

Pet insurance

Hospital indemnity

Critical illness

Supplemental life

Accident coverage

Employee Assistance Program

HSA

FSA

Job summary

The Landline Company is hiring an Airport Customer Service Representative to join the Schulz-Sonoma County Airport team in Santa Rosa, CA. You will assist passengers during check-in, boarding, and luggage handling, ensuring a smooth, on-time travel experience.

The role requires a high school diploma or GED, 2 years of customer service, and the ability to pass a pre-employment drug test and background check. A valid driver’s license and reliable transportation are necessary.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience.
• Experience with Airline Passenger Service System preferred.
• Ability to pass pre-employment drug test and background check.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet customers and provide information about services.
• Assist customers with boarding and luggage handling.
• Answer questions and resolve concerns.
• Enter passenger information into reservations systems.
• Coordinate with airport staff to ensure on-time departures.

Skills

Customer service

Attention to detail

Communication

Rapport building

Multitasking

Background check

Driver's license

Education

High School Diploma or GED

Tools

Airline Passenger Service System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Airport Customer Service Representative

Hub Depot Ops - CA SFO CS Full Time Santa Rosa, CA, US

2 days ago Requisition ID: 1060

Job Type: Full Time

Rate: $20/ h r

• 10 dayspaid time off (PTO)
• Flight perks with eligible partner Airlines for employees and eligible family members
• Up to $10,000/year in company-paid benefits
• Insurance: medical, dental, vision, short term/long term disability, company-paid life, pet, hospital indemnity, critical illness, supplemental life, and accident coverage
• Employee Assistance Program
• Health Savings Account (HSA) and Flexible Spending Account (FSA)

Location: 2200 Airport Blvd, Santa Rosa, CA 95403

About Us: The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including American Airlines, Sun Country, Delta, Jet Blue, and Air Canada.

We are launching service between Schulz-Sonoma County Airport and the San Francisco International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role:

We’re seeking a Customer Service Agent to join our Schulz-Sonoma County Airport team! You will be responsible for assisting with passenger check-in and secure bus boarding.

This will start on/around Sept 17th.

What You'll Do:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop andmaintainknowledge of Landline’s products and services
• Complete required vehicle preparation, security, and documentation procedures accurately andin accordance withestablished policies and airport requirements
• Coordinate passenger, baggage, and vehicle readiness activities to support safe and on-time departures
• All other duties as assigned

What We’re Looking For:

• High School Diploma, GED or equivalent education required
• 2 years of customer service experience with attention to detail throughout
• Experience working with an Airline Passenger Service System is preferred
• Ability to pass a preemployment drug test including marijuana and to participate in random drug and alcohol testing(this is an FAA safety-sensitive position)
• Ability to work a variety of shifts including 4:00 AM - 10:00 PM, weekends and holidays
• Ability to pass a preemployment criminal background check to obtain a badge to access secure airport locations
• Ability to build rapport with customers,prioritize and multitask
• Positive attitude, strong workethicand professional demeanor
• Excellent written and verbal communication skills
• A willingness to learn new systems and be flexible in tough situations
• Valid driver's license and reliable, personal transportationrequired
• Ability to lift up to 70lbs

Shift: This operation runs 7 days a week, including holidays, with shifts starting at 4:00 AM until around 10:00 PM.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.