Airport Passenger Experience Specialist

Automatic Data Processing, Inc.; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

10 days PTO

Flight perks

Company-paid benefits up to $10,000/yr

Comprehensive insurance: medical, dent

Vision

Disability insurance

Life insurance

Pet insurance

Hospital indemnity

Critical illness

Supplemental life

Accident coverage

Employee Assistance Program

HSA

FSA

Job summary

The Landline Company is hiring an Airport Customer Service Representative to join the Schulz-Sonoma County Airport team in Santa Rosa, CA. You will assist passengers during check-in, boarding, and luggage handling, ensuring a smooth, on-time travel experience.

The role requires a high school diploma or GED, 2 years of customer service, and the ability to pass a pre-employment drug test and background check. A valid driver’s license and reliable transportation are necessary.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience.
• Experience with Airline Passenger Service System preferred.
• Ability to pass pre-employment drug test and background check.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet customers and provide information about services.
• Assist customers with boarding and luggage handling.
• Answer questions and resolve concerns.
• Enter passenger information into reservations systems.
• Coordinate with airport staff to ensure on-time departures.

Skills

Customer service

Attention to detail

Communication

Rapport building

Multitasking

Background check

Driver's license

Education

High School Diploma or GED

Tools

Airline Passenger Service System

Job description

The Landline Company is hiring an Airport Customer Service Representative to join the Schulz-Sonoma County Airport team in Santa Rosa, CA. You will assist passengers during check-in, boarding, and luggage handling, ensuring a smooth, on-time travel experience.

The role requires a high school diploma or GED, 2 years of customer service, and the ability to pass a pre-employment drug test and background check. A valid driver’s license and reliable transportation are necessary.