Airport Passenger Service Agent: Boarding & Customer Care

Trego Dugan Aviation Of Grand Island Inc; Memphis (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc in Memphis, TN, is seeking a Passenger Service Agent to assist travelers through ticketing, boarding and special assistance. You will operate jet bridges, check-in duties, and provide information on schedules and procedures to ensure a smooth travel experience.

This role requires clear English communication, the ability to work under pressure, and flexibility across evenings, nights, weekends and holidays.

Qualifications

• Must read, write and communicate effectively in English.
• Ability to work calmly under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S.
• Must qualify for SIDA badge and pass fingerprint security screening.

Responsibilities

• Process customer tickets, check baggage, assign seats and provide schedule information.
• Assist with boarding, special assistance, and ADA-related needs.
• Enforce safety and security regulations per FAA and airport guidelines.
• Operate jet bridges, ADA ramps, and portable stairs for boarding.

Skills

English proficiency

Under pressure

Shift flexibility

Professional appearance

Job description

Trego Dugan Aviation Of Grand Island Inc in Memphis, TN, is seeking a Passenger Service Agent to assist travelers through ticketing, boarding and special assistance. You will operate jet bridges, check-in duties, and provide information on schedules and procedures to ensure a smooth travel experience.

This role requires clear English communication, the ability to work under pressure, and flexibility across evenings, nights, weekends and holidays.