Airport Passenger Mobility Specialist

SP+; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Disability

Life Insurance

Job summary

SP+ is seeking a Wheelchair Assistant at an airport facility in Hebron, KY. You will assist passengers in wheelchairs, navigate jet bridges, and help with luggage moves while maintaining safety and a friendly attitude.

The role requires physical effort, ability to lift up to 75 lbs and push up to 300 lbs, and successful completion of airport security training and badge eligibility. Prior customer service is a plus, with tips possible.

Qualifications

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift.
• Ability to lift passengers from the wheelchair to the seat on the plane.
• Experience in customer service preferred.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Teamwork

Job description

SP+ is seeking a Wheelchair Assistant at an airport facility in Hebron, KY. You will assist passengers in wheelchairs, navigate jet bridges, and help with luggage moves while maintaining safety and a friendly attitude.

The role requires physical effort, ability to lift up to 75 lbs and push up to 300 lbs, and successful completion of airport security training and badge eligibility. Prior customer service is a plus, with tips possible.